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Apart from product certification, BIS is responsible for framing Indian Standards, conducting laboratory testing, and ensuring consumer protection.

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Some items must be certified before they get released mysteriously made for select goods like cables, switches, cement, gas cylinders, etc.

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Hallmarking Certification is mandatory in India for gold and silver jewellery.The BIS 916 Hallmark confirms 22K gold purity.Silver Hallmarking is compulsory for certain grades like BIS 925.

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FMCS Mark Certification is a BIS-led approval process that enables foreign manufacturers to sell regulated products in the Indian market.

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ECO Mark Certification : Your Complete Guide to Global Eco-Labeling Standards

It helps manufacturers build trust and create a compliance framework. It also markets to eco-conscious consumers.This guide will detail eligibility, provide information on the application procedure, and outline benefits of certification to ISO 14024.

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The World Manufacturer Identity (WMI) is a globally recognized code used to identify vehicle manufacturers. WMI registration ensures traceability, compliance, and global brand recognition for automotive makers.

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Master Service Agreement (MSA) Solutions for Your Business

Master Service Agreements Made Easy – Secure, Scalable, & Strategic.

  • Master service agreement (MSA) is your long-term contractual backbone 
  • Defines overarching terms so Statements of Work (SOW) plug right in 
  • Accelerates future projects, lessens amount of red-tape and negotiation friction 
  • Includes important clauses: scope, payment, IP, indemnity, termination 
  • Commonly used in India by IT companies, consultants, outsourcing providers
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Overview

What is a Master Service Agreement (MSA)?

Key Features

Important

Key Points To Consider When Drafting A Master Service Agreement

Common Uses

Master Service Agreement Vs. Other Types Of Agreement - Understanding The Differences

Components Of A Master Service Agreement

Why Choose Diligence Certification

FAQ

Overview

When you’re looking for a Master service agreement to streamline multiple projects, get clarity right at the top: an MSA gives you one solid legal structure with modular Statements of Work as add-ons. Clients like Infosys or TCS use MSAs to manage dozens of software projects efficiently. You’re learning exactly what it is, why it matters, and how to structure your format and SOW—straightaway, no fluff.

A Master Service Agreement (MSA) is a primary document that provides an outline of general terms and conditions between two or more parties that contemplate entering into a long-term or multiple relationship together. Under an MSA, the agreement is less formal because all anticipated projects are governed under the MSA. Instead of negotiating all the terms in a contract each time you draft a contract, you simply add a Statement of Work (SOW) to the existing MSA, because you established the terms in your MSA and are now operating under your MSA and only require a new SOW. 

There are clear savings realized through an MSA, such as time, cost, and efficiency. This will not only help you because you established the terms and conditions upfront, but also be consistent and less ambiguous.

Whether you’re in IT services, consulting, manufacturing, marketing, or legal, an MSA agreement brings transparency and risk mitigation should a contracting dispute arise.

Master service agreement

What is a Master Service Agreement (MSA)?

An MSA provides a framework contract between a client and service provider, establishing general terms and conditions that will apply to all future work between the parties. Once you have negotiated the MSA, the only thing you need to negotiate as detailed work will be called a Statement of Work (SOW) that establishes the specific details of the work to be undertaken – such as scope, deliverables, timelines, and costs.

The Master Service Agreement (MSA) is a legitimate contract executed by the parties that outlines the standard terms and conditions laying out the relationship between two or more parties that have a mutual agreement to work with each other on one or more projects. The MSA is the vehicle that sets out the parameters for subsequent mutually accepted engagement agreements. The end result means that the MSA provides a common, flexible way to engage in a longer-term business agreement in a variety of sectors, including IT, consulting, manufacturing, and freelance services.

Why Businesses Adopt an MSA

  • Speeds up contracting for multiple projects—as seen at Infosys onboarding new clients under a standard MSA.
  • Allows flexibility: each new project just needs an SOW.
  • Builds consistency: same payment terms, liability limits, IP clauses across engagements

Why Indian Enterprises Should Use an MSA?

  • Reliability for long‑term partners: CIOs at Infosys or Wipro often use MSAs to onboard multiple clients under standard terms.
  • Consistency across multiple states: Same legal framework applies even if one SOW covers Pune, another Delhi.
  • Reduced legal overhead: Instead of negotiating fresh terms each time, only SOW specifics change.
  • Risk clarity: Indemnity, liability, termination pre‑negotiated once.

Key Features of a Master Service Agreement

  1. General Terms and Conditions Under a Master Service Agreement, there are the core laws and governing principles or terms and conditions that apply to the transaction: 
  • The general scope of work and services to be rendered.
  • Deliverables and their respective timelines.
  • Intellectual property rights.
  • Confidentiality.
  • Payment.
  • Terms of termination.

Standardizing these clauses conserves valuable negotiation time for contracts that invariably will have to be put together for further projects. 

  1. Framework for Future Projects The MSA sets up the framework under which projects are carried out. These projects are more particularly described in the Statements of Work or other Work Orders attached to the MSA. 
  2. Ensuring Engagement Consistency Through Master Service Agreements, companies become bound by a consistent set of terms for various projects, which saves time on re-negotiation and speeds up contracting. 
  3. Suggested Dispute Resolution Procedures The usual clauses will require certain steps to be followed in case of conflict, including: 
  • Alternative dispute resolution – Arbitration
  • Alternative dispute resolution – Mediation
  • The proper juridical authority
  1. Risk Allocation and Liability Management

Risk management clauses in an MSA include compensation provisions, limitation of liability provisions, and unavoidable casualty. Said clauses protect the parties from unforeseen circumstances.

  1. Compliance with Legal and Regulatory Requirements

The MSA contains competencies compliance provisions to bind all parties to comply with the law and the relevant industry regulations.

  1. Amendment and Modification Procedures

The amendment of the Master Service Agreement shall require a mutual agreement. There is a provision to ensure that control and flexibility are maintained.

Importance of a Master Service Agreement

An MSA clearly outlines the parties’ relationship. It also sets the foundation for longer-term relationships, which build goodwill and trust and contribute to a smooth working environment.

A Master Service Agreement limits the exposure to legal risks and liabilities by setting very clear rules regarding the allocation of risk, such as security and limitation of liabilities. The MSA acts as a template to which future contracts can be appended. Thereafter, the parties can start proceeding with projects from time to time with no need to renegotiate the key elements of the contract.

Key Points to Consider When Drafting a Master Service Agreement

When drafting a Master Service Agreement, remember the following points considered here to be crucial:

  • Scope of Agreement: What kinds of services will be offered for the execution of such a contract?
  • Define Parties Involved: Who will be all the concerned parties?
  • The Payment Terms: Price, time for payment, and method of invoicing shall be indicated. 
  • Intellectual Property Provisions: Protection of ownership and rights of use must be done. 
  • Confidentiality Provisions: Protection needs to be provided to safeguard sensitive information.
  • The Termination Process: Detailing the process of terminating disagreements.
  • Warranties and Representations: Works on guaranteeing and giving binding qualities.

These aspects assure the good formation of a solid and binding MSA agreement.

Common Uses of Master Service Agreements

  1. Consulting Services

For establishing long-term consulting relationships consisting of multiple projects.

  1. IT and Outsourcing Services

A Master Services Agreement in IT establishes the framework within which businesses cooperate for software development, cloud services, or technical support.

  1. Manufacturing and Supply Chain

MSAs in manufacturing serve to govern the delivery of products, compliance to standards of quality, and compliance with statutory requirements.

  1. Freelancers and Independent Contractors

A Master Service Agreement sets the terms of scope, timeline, and payment structure for various freelance engagements.

  1. Marketing and Creative Collaborations

Marketing agencies use MSAs to establish the terms of their long-term creative partnerships for procurement, advertising, content creation, and branding projects.

Master Service Agreement vs. Other Types of Agreements - Understanding The Differences

A Master Service Agreement (MSA) is like other business agreements, but unique because it provides flexibility, reuse, and legally defensible, long-term contractual arrangement. The following table provides a side-by-side comparison of the MSA contract construction against related agreements such as Statements of Work (SOWs), Service Level Agreements (SLAs), and project specific agreements on a project by project basis.

MSA vs. Statement of Work (SOW)

  • Master Service Agreement:  While a MSA outlines the general terms and conditions of the overall relationship between two parties, SOWs specify all project specific deliverables and timeline.
  • MSAs include legal clauses like payment terms, liability, IP rights, and confidentiality that apply to all our project based collaboration going forward as parties. The MSA contract is signed once and used again and again over the life cycle of multiple projects.
  • Statement of Work (SOW): A Statement of Work is a project-specific document developed under the MSA. It describes the deliverables, schedule, milestones, price, and scope of work for a project. All SOW’s are subject to the terms of the MSA which governs the services required for each SOW. Each SOW is unique and relevant to a specific task or service as defined in the MSA.

MSA vs Service Level Agreement (SLA)

  • Master Service Agreement (MSA): The MSA agreement holds broad legal and commercial terms for a working relationship. An MSA is a framework that gives a contractual basis for ongoing management of multiple services or tasks over time.
  • Service Level Agreement (SLA): An SLA is distinctly performance-based, whereas an MSA is based on the commercial relationship as well as risk management and risk transfer in every contract as it relates to the levels of service. SLAs are often part of an MSA or include an SLA as an appendix. SLAs will define expected performance or service levels as it relate to performance metrics such as uptime, response time, and maybe quality. When it comes to outsourcing or IT agreements, SLAs are critical to holding parties accountable.

MSA vs Project-Based Agreement

  • Project-Based Agreement: Within a project-based relationship, a contract must be negotiated, executed, and/or exchanged every time a task, service, or engagement arises.  While such a situation is likely to a MSA, it can be very time-consuming, and possibly legally complex (particularly where repeat work is reasonably expected).
  • Master Service Agreement (MSA): The MSA contract allows parties to move forward without having to renegotiate previously agreed-upon terms. The MSA simply allows parties to do a new SOW under the same MSA agreement. Parties maintain consistency by using the same template and content agreement, and can also reduce the start-up timeframe for each successive project.

Components of a Master Service Agreement

  1. Introduction and Definitions
  2. Scope of Services
  3. Statement of Work (SOW) Integration
  4. Payment Terms
  5. Confidentiality and Data Security
  6. Intellectual Property Rights
  7. Indemnity and Liability Clauses
  8. Dispute Resolution Mechanisms
  9. Force Majeure Events
  10. Compliance Requirements
  11. Termination Conditions
  12. Governing Law and Jurisdiction
  13. Notices and Communication Channels

  14. Amendments and Modifications

Why Choose Diligence Certifications for Your Master Service Agreement?

Diligence Certifications of India brings years of experience in Republic contract law, enabling us to help businesses develop dependable and legally binding Master Service Agreements.

  1. Custom-Made Drafting for MSA

We draft MSA agreements tailored precisely for you, based on your industry, be it IT, consulting, or supply chain management.

  1. Clarity and Simplicity

We implement clear language and legal construction so that the parties may not have cause to dispute the contract, and for the prompt execution of the contract.

  1. Strategic Risk Mitigation

We recognize threats in your MSA and mitigate them to ensure your greatest safety under the law.

  1. Timely and Reliable Support

From drafting to execution, our team provides timely support for your business law.

  1. Post-Execution Support

We assist you in amending, renewing, or enforcing your MSA according to your business evolution.

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Frequently Asked Questions

A Master Service Agreement (MSA) is a legal agreement that contains general terms agreed upon by both parties, primarily to future work. An MSA helps to avoid future negotiations since it puts most of the standard terms into one enforceable MSA contract.

An MSA agreement refers to the overarching legal terms, while a Statement of Work (SOW) is developed for the scope, timeline, and price for that piece of work. The SOW acts on top of the MSA agreement.

Yes, many MSAs also include Service Level Agreements (SLA's) that specify acceptable levels of quality, delivery, and performance for ongoing service.

A Master Service Agreement is legally binding when both parties have signed. Like any ordinary commercial agreement, MSA agreements are legally enforceable in the courts.

A Master Service Agreement works well when you expect long term or repeat business. It is particularly well suited for businesses that will have to enter into multiple Statements of Work (SOWs) over time.

The MSA format is typically written by one party, but professional legal services such as Diligence Certification allow you to be sure it is comprehensive, balanced, and risk-free.

Yes, most MSAs allow for changes as long as both parties put it in writing. The MSA loan lets you modify the existing contract to comply with shifting business circumstances.

Master Service Agreements are used often in the Information Technology, Consulting, Legal, Marketing, and Manufacturing industries, where long service engagements are the working norm.

Diligence Certification provides expert drafting, legal compliance, and custom MSA contracts and related provisions that are customized to suit your industry and business requirements.

Yes, an MSA contains conditions typical of similar contracts for the resolution of disputes, which may include arbitration, mediation, or legal action in a specific legal jurisdiction.

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