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RERA Complaint Process in India: Format, Procedure

  • RERA Complaint, operating under the Real Estate Regulatory Authority and RERA Act 2016, gives homebuyers an online facility to raise grievances and find remedy through the authority. 
  • The authority is governed as per the Real Estate Regulatory Authority and RERA Act 2016 and the Act provides homebuyers with a legal remedy to claim refund, compensation, or possession. 
  • It deals with all of the tasks from checking the status of your project, to learning about the procedure to raise RERA compliant, RERA complaints against builders, and the different reliefs like refund, interest amount or rectification of defects etc.
  • You can track and process RERA complaints against builders fast and effectively using the portal of the RERA authority online.
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Introduction

What is RERA?

RERA Rules and Regulations

Who can file a RERA Complaint Against Builder?

Why you might need to file a RERA Compliant?

What reliefs are available under RERA?

Process

What Happens After You File?

Why Choose Diligence Certifications?

Overview: Understanding RERA Complaint

In the last couple of years, a number of homebuyers throughout India have come to own homes where the projects have been delayed or suffered with broken promises from the builder or where the builder has become unresponsive to their calls and mails.  The Real Estate (Regulation and Development) Act, 2016, much more popularly known as ‘RERA’, has come into existence to rectify exactly these situations. If you too are facing possession delays, deplorable construction and hidden charges from the builder, then raising or filing a RERA Complaint could help you get justice and remedy.

Each state has its own RERA Authority where you can file a complaint online. It’s not a long legal battle — it’s a structured, time-bound process designed to give real estate buyers a voice. And the good news is that you need not be a legal expert to file a RERA complaint. If you have purchased a flat or a villa in a RERA-registered project , but the builder has not provided what he promised, then you can raise a complaint and be encouraged by the fact that you are standing on legal ground to request for your refund, compensation or possession! 

Whether you’re based in Mumbai, Delhi, Noida, or Bangalore — the process is similar. You submit basic documents like your sale agreement and payment receipts, pay a nominal fee, and track the complaint through the portal. Hearings are often virtual now, and in most cases, you’ll see action within a few months.

Think of RERA like a safety net — it doesn’t just regulate builders, it empowers buyers. If your hard-earned money is stuck in a delayed or mismanaged property, the RERA Complaint procedure is your best legal route to resolve it.

Diligence Certifications has the tools and expertise to make the process easier and faster. We assist you with the filing process, drafting an impactful complaint, and follow up with the RERA Authority so your matter is not delayed.  Our legal advisors ensure your case is solid from day one — so you can focus on getting results, not dealing with paperwork.

What is RERA Complaint?

RERA is the Stand for Real Estate (Regulation and Development) Act that the Indian Government passed in 2016. The Real Estate (Regulation and Development) Act aims to bring about transparency, fairness and efficiency in all dealings involving real estate.

The objectives of RERA:

  • Protect home buyers from builder fraud (and protect investor’s money)
  • Shine light on the execution of projects on the builder’s end.
  • Deliver projects within a specific time (usually within a period of 6 months)
  • Establish a grievance redressal mechanism via condo RERA Shack in every state

RERA Rules and Regulations

The RERA Act, 2016 isn’t just another policy—it’s a safeguard for homebuyers across India. Under this law, all real estate projects above a certain size or number of units must be registered with the respective State’s Real Estate Regulatory Authority.

Key Rules Every Buyer Should Know:

  • Mandatory Registration: Builders must register their project before marketing or selling any unit. Projects without RERA registration are illegal. 
  • 70% Funding Lock-in: A builder is required to keep 70% of buyer’s funds in an escrow account just for that project, preventing the money from going into another project.
  • Transparent Disclosures: Builders are mandated to disclose timelines, sanctioned layouts, land titles, carpet area, and other information which means the builder falsely promising anything will fall foul of the law.
  • Updates on Timely Basis: The builder is required to keep current construction/land approvals and updates on construction progress (including supplying any other information) in the RERA portal a minimum of once a month.
  • Penalties for Default: There are penalties for making false promises or delay: up to 10% projects costs and then worse for severe violations could even land in jail sentences.

All of the above rules and guidelines are made enforceable in each state by the RERA Authority. For example MahaRERA (Maharashtra), UP RERA, HRERA (Haryana), etc. This legal framework ensures that the entire real estate sector is becoming more transparent and buyer orientated.

Who Can File a RERA Complaint Against Builder?

The beauty of RERA is the legislation is designed for the individual buyer and not big investors or lawyers.  Anyone who has booked or purchased or property in a RERA registered project and have had their Rights violated will have standing and can make a complaint.

Eligible Complainants:

  • Individual Homebuyers: Facing delays, poor construction, or false commitments.
  • Legal Heirs: If the original allottee is deceased, legal heirs can continue the complaint.
  • Buyers’ Associations or RWAs: If an entire building or wing has common grievances (e.g. pending amenities), they can file a group complaint.
  • Real Estate Agents: Agents who’ve been defrauded by developers or denied rightful commissions.
  • Investors: If project milestones weren’t met or promised returns weren’t delivered.
Even if your project isn’t registered under RERA, you can still raise a complaint under Section 31 by providing full details of the builder, payment, and timeline. And with Diligence Certifications, you don’t need to worry about legal jargon. We’ll guide you through the process and file your complaint professionally so it gets heard the first time.

Why You Might Need to File a RERA Complaint?

If you’re facing any of the following, you can consider filing a RERA complaint:

  • Possession delay without valid reason
  • Quality of construction not matching the agreement
  • Project not registered under RERA
  • Builder demanded excessive advance payment
  • False promises regarding amenities
  • Hidden charges after signing the agreement

What Reliefs Are Available Under RERA?

RERA doesn’t just hear your complaint—it delivers real remedies. The law is designed to protect your investment and hold the builder accountable.

Here’s what you can claim:

  • Full Refund + Interest: If there’s a possession delay or serious contract violation, you can ask for a refund with interest (Section 18 of the RERA Act).
  • Compensation for Delay: Even if you don’t want a refund, you can claim monthly interest for every day of delay until possession is handed over.
  • Completion Orders: RERA can direct the builder to finish the project within a specified time or hand it over to a third party.
  • Defect Rectification: Any structural or workmanship defects reported within 5 years must be fixed free of charge by the builder, within 30 days.
  • Penalty on Builder: Builders who ignore RERA rules may be fined heavily, and in some cases, face criminal proceedings including imprisonment.
At Diligence Certifications, we’ve helped clients recover lakhs in refunds and delayed compensation using the RERA framework. If your builder has failed to deliver what was promised — legally or morally — you have the right to take action and demand what you deserve.

Benefits of RERA for Buyers:

  • Mandatory disclosure of project details by developers.
  • Advance payment limited to 10% before signing the agreement.
  • Regular updates on project progress.
  • Right to receive a refund with interest for delays.
  • Five-year defect liability period.
  • Ensures builders can’t arbitrarily increase project cost or change plans without consent.

Step-by-Step: RERA Complaint Online Filing Procedure

1. Collect Relevant Documents

Make sure you have:
  • Builder-buyer agreement
  • Payment receipts
  • Project brochures or advertisements
  • RERA registration number of the project
  • Your ID and address proof

2. Visit Your State’s RERA Website

Every state has its own RERA portal (like Maharashtra RERA, UP RERA, etc.). Go to the portal and look for the ‘Complaint Registration’ section.

3. Register on the Portal

Create a user account using your mobile number and email. You’ll get an OTP to verify the details.

4. Fill Out the Complaint Form

Provide information such as:
  • Personal and builder details
  • Nature of the complaint
  • Project details
  • Upload scanned copies of documents

5. Pay the Prescribed Fee

Most states charge a nominal fee between Rs. 1000 to Rs. 5000. Payment is usually done online via net banking or UPI.

6. Track Complaint Status

After submission, you’ll get a complaint number. Use it to track the status directly on the portal.

7. Attend the Hearing

A hearing date will be scheduled. You may represent yourself or appoint a legal expert. The authority typically resolves cases within 60 days.

What Happens After You File?

  • Acknowledgment: You receive confirmation and complaint ID.
  • Notice to Builder: The builder is informed and asked to respond.
  • Hearing: Both parties are given a fair chance.
  • Decision: RERA Authority issues a legally binding order.

State-Wise RERA Filing Differences

State

Portal

Fee

Maharashtra

maharera.mahaonline.gov.in

Rs. 5,000

Uttar Pradesh

up-rera.in

Rs. 1,000

Delhi

rera.delhi.gov.in

Rs. 1,000

Karnataka

rera.karnataka.gov.in

Rs. 1,000

Conclusion

RERA is not only a regulation, it is your protection as a buyer. In the event that your project is delayed, deficient or misrepresented, you can act. RERA Complaints can be filed online, quickly, affordably and legally. Don’t let your dream home become a legal nightmare. Take action, protect your rights and allow RERA Authority to take action in your favour. 

And when you need professionals to help you navigate the legalities, you can trust Diligence Certifications to help you with integrity and experience. 

Why Choose Diligence Certifications for RERA Legal Support?

At Diligence Certifications, we don’t just advise—we represent, guide, and win for our clients. With over a decade of experience handling RERA and real estate regulatory matters, we offer:

  • Dedicated Legal Experts with deep knowledge of state RERA norms.
  • End-to-End Filing Support—from documentation to hearing representation.
  • Client-first approach – tailor-made strategy to your issue. 
  • Economical Pricing – transparency and no hidden fees. 
  • Track record – proven results, high success rate in getting refunds, compensation and possession for our clients all over India. 

Whether you are an NRI, first time buyer or first time investor, our RERA legal experts ensure that your rights are protected and your voice is heard. 

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Frequently Asked Questions

Yes, you can represent yourself. The process is designed to be simple and buyer-friendly.

RERA aims to resolve complaints within 60 days, but timelines can vary slightly depending on the case.

You can still file a complaint. The builder may face penalties for non-registration.

Yes, RERA applies to both residential and commercial real estate projects.

Yes, with the authority's permission, you can withdraw your complaint.

You can’t proceed with the same matter in both. Choose either RERA or consumer court.

Sale agreement, payment proofs, project details, and communication with the builder.

Yes, if the builder repeatedly violates RERA rules, the authority can cancel the registration.

It means a project is registered with RERA and follows all its norms.

Yes, RERA orders are enforceable in law. Builders who disobey can face penalties and legal action.

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